We appreciate you taking the time to view the terms and conditions that apply to purchases via our website (www.basketandbee.co.uk) and any other means of purchase. Please read these terms and conditions before ordering any of our hampers or subsidiary products and if you have any queries regarding these terms and conditions we would be delighted to help via email at firstname.lastname@example.org.
Any form of purchase as described above is a contractual agreement between yourself and Basket and Bee. This means that by making a purchase from www.basketandbee.co.uk or by making a purchase from Basket and Bee by any other means you agree to be contractually bound by these terms and conditions.
All product prices advertised include standard delivery to the any verifiable UK email address.
We aim to dispatch all orders within 48 hours of receiving payment.
Pricing of Delivery
For complete customer satisfaction all hamper prices advertised on our website include the delivery cost to the UK Mainland only.
a. UK Mainland
All advertised product prices are shown as default to include standard delivery to mainland UK. As a guideline your order should be delivered within 5 working days using standard delivery.
Expedited delivery timeframes are also available for most mainland UK addresses.
b. UK Highland and Islands
We are currently working on UK Highlands and Islands delivery and will update this section in due course in regard to timeframes as they become available to us.
We are unable to deliver to PO boxes.
Weekend and Bank Holidays
Our standard delivery and next day delivery services do not include delivery on Saturdays, Sundays or bank holidays. If you require Saturday delivery to a mainland UK address please contact us via email at email@example.com.
Tracking and Signatures
All of our products are delivered by reputable couriers and require a signature upon delivery.
If the recipient is not there to receive their parcel the carrier will leave a card with contact details so that redelivery or collection can be arranged. If the courier does not receive a response to the card they will return the hamper to us after 4 – 5 working days.
The courier is only responsible for delivering to the address that you have provided (or an immediate neighbour if nobody is at home). Where the courier has delivered the parcel to the address you provided we cannot accept responsibility if the intended recipient has moved, or lives elsewhere and the actual receiver refuses or fails to return the product.
Redirection of Goods
Additional charges will be made for the redirection or re-delivery of goods due to an address or postcode error.
Orders and Payments
Orders can be placed on our website, in store or via email. We currently only accept payment via PayPal, however in the coming months this will apply to various credit cards and other payment means.
If you order via email we will email you an invoice which will contain instructions for BACS payments. We insist that you review the order and ensure all details are correct prior to proceeding with payment.
We take your security very seriously and all card details taken on the website are submitted to PayPal directly via their secure server. We do not have access to your card details for payments taken on the website. For orders taken via email, payment details will only be retained by our bank; Basket and Bee will have access to payment details inclusive of transaction value and reference as per the Bank's online platform.
All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.
All orders are subject to our acceptance and the contract is deemed as formed once we have sent you an email confirming dispatch. If we cannot dispatch your order for any reason we will let you know as soon as possible and a full refund will be provided.
Cancellation and Returns
We are pleased to provide a seven day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the delivery charges (excluding any customs duties or fees) to you in full if you choose to cancel your order for any reason provided you comply with the terms as follow;
Returns Policy Exceptions
We regret that you may not cancel or return any fresh food.
Damaged or Defective Products
If you or your recipient has received a damaged or defective product or if we have made an error within your order the following terms apply;
Delays in Delivery
Basket and Bee are not responsible for late delivery of any product due to;
Food and Drink Shelf Life
In respect of all food and drink items* we guarantee a minimum shelf life of 28 days from the delivery date you request for the earliest dated product within the product unless the product is being sold on a specific promotion which compensates for the shorter shelf life.
*The following foods are exempt from the above and may have best before or use by dates earlier than 28 days;
Some of the items within our products contain allergens such as nuts, egg, milk and gluten. The majority of information is provided on the nutrition information label on each item however please contact us directly if you require further information.
We strive to cater for all; so should you have specific necessities due to allergies please contact us with detail of your requirements and we will work to provide you a hamper of equal quality that suits.
Many of our products contain alcohol, therefore the minimum age you must be to order our hampers containing alcohol is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003 if you are under the age of 18.
By placing an order for any product containing alcohol the purchaser shall be deemed to have confirmed they and the recipient are at least 18 years old.
Product Listings and Item Substitution
Basket and Bee aim to keep our website as up to date as possible but we reserve the right to make changes to descriptions, contents, prices, delivery methods and available products at any time.
All of our hampers are fully itemised and accurately described however, in the event of supply complications we reserve the right to substitute any items with replacements of equal or higher value that may or may not be listed in the contents section of the product descriptions. Should this be the case, we will contact you via email to discuss the options and allow you to choose a substitute of equal or greater value.
VAT and Duty
All prices include VAT at variable rates and duty charged at the rates prevailing. We reserve the right to amend prices according to legislative change. Not every item in a product is liable for VAT and therefore hampers may not incur standard VAT at the prevailing rate.
Hampers usually have variable VAT rates because they include some food items which are zero rated. Please contact us if you would like a breakdown of the VAT.
We are pleased to provide a number of promotions throughout the year for which you may receive a voucher code. Only one voucher code can be redeemed against a single order and we are unable to retrospectively apply voucher codes to previous orders.
These terms and conditions do not affect your Statutory Rights.
These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.